Frequently Asked Questions

FAQ

What type of products does Popus offer?

Popus offers a premium collection of stitched and unstitched clothing for both men and women, along with carefully selected fashion accessories. Each product is designed to bring style, comfort, and quality together for every occasion.

Are all Popus products made in Pakistan?

Yes. Every Popus item is proudly designed and produced in Pakistan, using high-quality fabrics and expert craftsmanship.

How can I place an order online?

To place an order, simply visit our website, explore the collections, choose your favorite items, add them to your cart, and proceed to checkout. The process is simple, fast, and secure.

What payment methods are available?

Currently, Popus offers Cash on Delivery (COD) all over Pakistan. You can pay for your order in cash when it arrives at your doorstep.

How long will my order take to arrive?

Orders are usually delivered within 4 to 7 business days after processing. Delivery time may vary slightly based on your city or location.

Can I exchange or return my order?

Yes, Popus offers a 7-day return and exchange policy. Products must be unused, unwashed, and in their original packaging along with proof of purchase
to qualify.

How can I track my order?

Once your order is shipped, a tracking number will be shared with you via SMS or email. You can use it to track your parcel until it reaches you.

What should I do if I receive a damaged or wrong item?

If you receive a damaged or incorrect product, please contact our customer
support team
immediately at support@popus.com. Share your order details and a photo of the item, and we will resolve the issue promptly.

Do you deliver outside Pakistan?

At the moment, Popus offers delivery only within Pakistan. However, international
shipping will be available soon as we continue to grow our brand.

How can I contact Popus for further assistance?

You can reach our friendly customer support team through the Contact Us page or by emailing support@popus.com. We are always happy to assist you with any queries or feedback.