Shipping Policy

At Popus, we believe that a great shopping experience extends beyond design and quality it includes how quickly and safely your order reaches you.
Our shipping process is designed to be transparent, reliable, and customer-friendly, ensuring your chosen outfits arrive on time and in perfect condition.

Order Processing and Confirmation

  • Once your order is placed, you will receive an order confirmation message or email with complete details of your purchase.

  • Our team begins processing your order within 2 to 3 business days.

  • During high-demand seasons (e.g. festive launches or clearance sales), processing time may be slightly longer.

  • All items go through quality checks and careful packaging before dispatch.

  • Orders placed on weekends or public holidays are processed the next working day.

  • If an item is out of stock or delayed, our support team will contact you to offer alternatives or provide an updated timeline.

Delivery Timeline

We partner with trusted courier services across Pakistan to ensure safe and timely deliveries.

  • Major Cities: 3 to 5 business days after dispatch

  • Other Cities / Remote Areas: 5 to 7 business days

Note: Public holidays, weather conditions, or courier disruptions may cause minor delays.
We actively monitor such issues and keep customers informed throughout.

Nationwide Delivery

Popus currently delivers to all cities and towns in Pakistan, including:

  • Lahore, Karachi, Islamabad, Faisalabad

  • Regional and remote areas

We are also working on launching international delivery soon, so global customers can enjoy Popus fashion worldwide.

Shipping Charges

  • Shipping charges are calculated automatically at checkout, based on your delivery location and order weight.

  • Occasional Free Shipping offers are available during special promotions — details will be mentioned on our website or social media.

  • There are no hidden charges — what you see at checkout is exactly what you pay.

Order Tracking and Notifications

  • Once your order is dispatched, you will receive a tracking number via SMS or email.

  • Use this tracking code to monitor your parcel in real-time through the courier partner’s portal.

  • You will also receive delivery updates from our system.

If you do not receive tracking details within 3 business days, or if your order seems delayed, please contact our support team.

Delivery Delays or Issues

While we strive for timely deliveries, some delays may occur due to:

  • Unfavorable weather or road conditions

  • Courier company delays or strikes

  • Public holidays or national events

  • Recipient unavailability

In such cases, Popus coordinates with delivery partners to resolve the issue and keeps you updated.

Undelivered or Returned Parcels

If a parcel is undelivered due to:

  • Incorrect address

  • Recipient unavailability

  • Repeated failed delivery attempts

...it will be returned to us.

Once we receive the returned parcel:

  • Our team will contact you for reshipment or cancellation.

  • If reshipment is requested, additional delivery charges may apply.

Please ensure your delivery address and contact number are accurate to avoid delays.

Damaged or Missing Parcels

If your parcel arrives damaged or with missing items, please:

  1. Notify us within 24 hours of receiving the parcel

  2. Email us at support@popus.com with your order number and photos of the issue

Our team will investigate and offer a replacement or resolution as needed.

Customer Support

We’re here to help!

For any questions related to:

  • Order status

  • Shipping details

  • Delivery updates

Please contact our customer support:

📧 support@popus.com
Or visit the Contact Us page on our website.

We value your trust and strive to make every Popus delivery experience smooth, transparent, and satisfying.