Return and Refund Policy
At Popus, your satisfaction is our top priority. We want you to feel confident and happy with every purchase you make. Each product goes through a careful quality control process before dispatch, but if for any reason you are not completely satisfied with your order, our return and refund policy is designed to make the process simple and transparent.
Eligibility for Returns
You may request a return or exchange within 7 days of receiving your order, provided that the following conditions are met:
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The item must be unused, unwashed, and unworn.
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The item must be in its original packaging with all labels, tags, and accessories intact.
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A proof of purchase or order number must be provided.
Products that do not meet these conditions will not be eligible for a return or exchange.
Non-Returnable Items
For hygiene and safety reasons, certain product categories cannot be returned or exchanged. These include:
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Accessories such as jewelry, bags, scarves, or fashion add-ons.
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Items purchased during sales, promotions, or clearance events.
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Any customized or altered products.
We encourage our customers to review their order carefully before completing the purchase.
Return Process
If you wish to return or exchange a product, please follow the steps below:
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Contact our support team at support@popus.com within 7 days of receiving your order.
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Mention your order number, reason for return, and attach clear photos of the product.
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Our team will review your request and provide instructions for returning the parcel.
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Once your returned item is received and inspected, you will be notified of the approval or rejection of your request.
Note: Return shipping costs are the responsibility of the customer, unless the item received was damaged, incorrect, or defective.
Damaged, Defective, or Incorrect Items
We take great care in packaging every order. However, if you receive a damaged, defective, or incorrect item, please inform us within 24 hours of delivery.
Email us at support@popus.com with your order number and supporting images.
Our team will prioritize your case and arrange a replacement or refund depending on availability.
Refunds
Once your returned product is received and approved, your refund will be processed within 7 to 10 business days.
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Refunds will be made through the original payment method or issued as store credit, based on your preference.
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If your return is rejected due to policy violations (e.g. used or altered products), we will notify you via email, and the item will be sent back to you.
Exchanges
If you wish to exchange your item for another size, color, or design, please mention it when submitting your return request.
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Exchanges are subject to stock availability.
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If the desired product is out of stock, you can opt for a refund or store credit instead.
Return Shipping
Return shipping costs are to be borne by the customer, unless the product was delivered damaged or incorrect.
We recommend using a trackable courier service to ensure your parcel safely reaches us.
Popus will not be responsible for any lost or undelivered return parcels.
Order Cancellation
Once an order is confirmed, it cannot be canceled or modified.
However, if you have made an error while placing your order, contact our customer support as soon as possible, and we will try our best to assist before dispatch.
Customer Support
For any questions or assistance regarding returns, exchanges, or refunds, please contact our team at:
support@popus.com
We’re here to make your Popus experience smooth, fair, and satisfying from start to finish.