Gift wrapping

At Popus, we believe that a great shopping experience extends beyond design and quality it includes how quickly and safely your order reaches you.
Our shipping process is designed to be transparent, reliable, and customer-friendly, ensuring your chosen outfits arrive on time and in perfect condition.

Order Processing and Confirmation

• Once your order is placed, you will receive an order confirmation message or email with complete details of your purchase.

• Our team begins processing your order within 2 to 3 business days.

• During high-demand seasons (e.g. festive launches or clearance sales), processing time may be slightly longer.

• All items go through quality checks and careful packaging before dispatch.

• Orders placed on weekends or public holidays are processed the next working day.

• If an item is out of stock or delayed, our support team will contact you to offer alternatives or provide an updated timeline.

Delivery Timeline

We partner with trusted courier services across Pakistan to ensure safe and timely deliveries.

• Major Cities: 3 to 5 business days after dispatch

• Other Cities / Remote Areas: 5 to 7 business days

Note: Public holidays, weather conditions, or courier disruptions may cause minor delays.
We actively monitor such issues and keep customers informed throughout.

Nationwide Delivery

Popus currently delivers to all cities and towns in Pakistan, including:

• Lahore, Karachi, Islamabad, Faisalabad

• Regional and remote areas

We are also working on launching international delivery soon, so global customers can enjoy Popus fashion worldwide.

Shipping Charges

• Shipping charges are calculated automatically at checkout, based on your delivery location and order weight.

• Occasional Free Shipping offers are available during special promotions — details will be mentioned on our website or social media.

• There are no hidden charges — what you see at checkout is exactly what you pay.

Order Tracking and Notifications

• Once your order is dispatched, you will receive a tracking number via SMS or email.

• Use this tracking code to monitor your parcel in real-time through the courier partner’s portal.

• You will also receive delivery updates from our system.

If you do not receive tracking details within 3 business days, or if your order seems delayed, please contact our support team.

Delivery Delays or Issues

While we strive for timely deliveries, some delays may occur due to:

• Unfavorable weather or road conditions

• Courier company delays or strikes

• Public holidays or national events

• Recipient unavailability

In such cases, Popus coordinates with delivery partners to resolve the issue and keeps you updated.

Undelivered or Returned Parcels

If a parcel is undelivered due to:

• Incorrect address

• Recipient unavailability

• Repeated failed delivery attempts

...it will be returned to us.

Once we receive the returned parcel:

• Our team will contact you for reshipment or cancellation.

• If reshipment is requested, additional delivery charges may apply.

Please ensure your delivery address and contact number are accurate to avoid delays.

Damaged or Missing Parcels

If your parcel arrives damaged or with missing items, please:

1. Notify us within 24 hours of receiving the parcel

2. Email us at support@popus.com with your order number and photos of the issue

Our team will investigate and offer a replacement or resolution as needed.

Customer Support

We’re here to help!

For any questions related to:

• Order status

• Shipping details

• Delivery updates

Please contact our customer support:

📧 support@popus.com
Or visit the Contact Us page on our website.

We value your trust and strive to make every Popus delivery experience smooth, transparent, and satisfying.

At Popus, your satisfaction is our top priority. We want you to feel confident and happy with every purchase you make. Each product goes through a careful quality control process before dispatch, but if for any reason you are not completely satisfied with your order, our return and refund policy is designed to make the process simple and transparent.

Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order, provided that the following conditions are met:

• The item must be unused, unwashed, and unworn.

• The item must be in its original packaging with all labels, tags, and accessories intact.

• A proof of purchase or order number must be provided.

Products that do not meet these conditions will not be eligible for a return or exchange.

Non-Returnable Items

For hygiene and safety reasons, certain product categories cannot be returned or exchanged. These include:

• Accessories such as jewelry, bags, scarves, or fashion add-ons.

• Items purchased during sales, promotions, or clearance events.

• Any customized or altered products.

We encourage our customers to review their order carefully before completing the purchase.

Return Process

If you wish to return or exchange a product, please follow the steps below:

1. Contact our support team at support@popus.com within 7 days of receiving your order.

2. Mention your order number, reason for return, and attach clear photos of the product.

3. Our team will review your request and provide instructions for returning the parcel.

4. Once your returned item is received and inspected, you will be notified of the approval or rejection of your request.

Note: Return shipping costs are the responsibility of the customer, unless the item received was damaged, incorrect, or defective.

Damaged, Defective, or Incorrect Items

We take great care in packaging every order. However, if you receive a damaged, defective, or incorrect item, please inform us within 24 hours of delivery.

Email us at support@popus.com with your order number and supporting images.
Our team will prioritize your case and arrange a replacement or refund depending on availability.

Refunds

Once your returned product is received and approved, your refund will be processed within 7 to 10 business days.

• Refunds will be made through the original payment method or issued as store credit, based on your preference.

• If your return is rejected due to policy violations (e.g. used or altered products), we will notify you via email, and the item will be sent back to you.

Exchanges

If you wish to exchange your item for another size, color, or design, please mention it when submitting your return request.

• Exchanges are subject to stock availability.

• If the desired product is out of stock, you can opt for a refund or store credit instead.

Return Shipping

Return shipping costs are to be borne by the customer, unless the product was delivered damaged or incorrect.
We recommend using a trackable courier service to ensure your parcel safely reaches us.
Popus will not be responsible for any lost or undelivered return parcels.

Order Cancellation

Once an order is confirmed, it cannot be canceled or modified.
However, if you have made an error while placing your order, contact our customer support as soon as possible, and we will try our best to assist before dispatch.

Customer Support

For any questions or assistance regarding returns, exchanges, or refunds, please contact our team at:
support@popus.com

We’re here to make your Popus experience smooth, fair, and satisfying from start to finish.